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Refund and Returns Policy


Ecycles offers a refund or exchange within 28 days of delivery or collection.

You must complete a returns form sent to you with your order and send it back to us with the items you are returning.

We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.

Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.

If you wish to exchange an item, this can be done in store. If not returned via our store, we can only offer a refund.

PayPal or Stripe payments cannot be refunded in store and have to be processed by our Web Returns team. You can still return items to store, where they will be returned for free to the Web Returns team on your behalf.

Bikes can be returned directly to our workshop for inspection first before a refund will be processed. If your bike develops a fault please contact us on 0871239515. We have a full workshop and trained mechanics who will be able to assist you. 

Delivery charges will be refunded in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period then the standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of a standard delivery. Please note that if you keep part of an order (including any free gifts), you may not be entitled to any refund of the delivery charge.

Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.

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